Refund policy

Right of Withdrawal / Returns

We offer a 14-day return policy. This means you have 14 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.To initiate a return, please contact us at info(at)goodmira(dot)com. Returns must be sent to the following address:

Contact:

Andreas Wachs
Josefstraße 64
51143 Cologne, DE

!Please note!: The costs for return shipping are borne by the buyer. Items sent back without a prior return request cannot be accepted.

Damages and Issues

Please inspect your order immediately upon receipt and contact us promptly if an item is defective, damaged, or incorrect. We will review the case and find a solution together.

Exceptions / Non-Returnable Items

Some items are excluded from returns, including:

If you have questions about specific items, feel free to contact us.

Exchanges

The fastest way to receive a different item is to return the purchased item (at your own cost) and place a separate order for the desired item.

European Union – 14-Day Withdrawal Period

Regardless of the above conditions, within the EU, you have the right to withdraw from your order within 14 days without stating a reason. The conditions (unworn, unused, with tags, original packaging, proof of purchase) still apply.

Refunds

After receiving and inspecting your return, we will notify you by email about the approval or rejection of your refund.

If approved, the refund will be processed within 10 business days to the original payment method.

Please note that it may take longer for the refund to appear in your account, depending on your bank or payment provider.

If you have not received your refund after 15 business days, please contact us at info(at)goodmira(dot)com.